Service Disruption Outgoing Email Ticketing July 16th 2015

Summary:

We are currently investigating reports of issues related outbound email delays and issues with ticket updating for customers in our West Coast Data center. Information will be posted here as it is available.

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19:30 GMT/UTC

We are currently investigating email delays for outgoing emails for our US West Coast Data Center. More info as available.

19:47 GMT/UTC

We are continuing to investigate the email issues in our West Coast Data Center. Thank you for your patience.

20:01 GMT/UTC

We’re working to identify the root cause of the email issues in our West Coast Data Center. Next update in ~30 mins or as available.

20:41 GMT/UTC

We are continuing to work on the outbound email issues affecting some customers. We apologize for the inconvenience.

We have also received reports that customers in the same Data Center may also be experiencing ticketing issues. Investigation is underway. 

21:12 GMT/UTC

We are continuing to work toward a resolution for this incident. Apologies for the inconvenience. Next update in ~30 mins or as available.

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Once the issue is resolved, a post-mortem will follow here, once available.

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