Service Disruption Help Center July 20th 2015

9:30am GMT+1/01:30am PST

We are currently investigating formatting issues with Help Centre for some customers. Apologies for any inconvenience.

9:45am GMT+1/01:45am PST

The issues that briefly affected Help Centre formatting this morning have now been resolved

POST-MORTEM

This incident was a consequence of deploy breakage. A Help Centre deploy caused pages to point to non-existing javascript files, resulting in incorrect formatting for many customers. As soon as discovered, we immediately redeployed using the normal deploy procedure. More thorough testing could have helped identify this risk prior to the deploy and we are working to improve testing scenarios to avoid such incidents going forward.