Voice Service Incident September 20th 2015

SUMMARY

As of the 20th September 201511.45 AM GMT 04.45 AM PST we are working to resolve the following service incident: 

We are investigating reports of voice issues for some customers in Zendesk.

 

13:15PM GMT/ 06:15 a.m PST

"We are continuing to work with our voice provider whilst they resolve issues with their network. Thanks for your continued patience

 

14:16PM GMT/ 07:15 a.m PST

"We are continuing to work with our voice provider whilst they resolve issues with their network. Thanks for your continued patience"

 

16:00PM GMT/ 09:00 a.m PST

We have confirmation that our voice system is back up but voice recordings are not fully back yet. We'll update as soon as possible.

00:00AM GMT/ 17:00PM PST

All known issues related to our voice system have been resolved. Post-mortem to follow.