As of Sept 14th at 14:03 PM GMT+1, we are working to resolve the following service incident:
Ticket creation delays for our European customers. More info to follow.
14:21 GMT+1 /6.21 PST
Our team is working at mitigating the delays impacting the ticket creation on our European data center.
14.42 GMT+1 / 6.42 PST
We have identified the cause of delays impacting ticket creation and are working on a resolution.
15.03 GMT+1 / 7.03 PST
We are continuing to work on a resolution to the ticket creation delays our European data centre customers are currently experiencing.
15.38 GMT+1 / 7.38 PST
Our team are currently implementing a fix to help resolve ticket creation delays impacting some customers. More information to follow.
16.23 GMT+1 / 8.23 PST
We have seen a decrease in ticket creation delays since implementing a fix. We will update once we have confirmed all issues are resolved.
16.33 GMT+1 / 8.33 PST
The issues impacting ticket creation have now been resolved. Post-mortem to follow on this article.