Service Incident March 10th 2016

23:42 UTC | 15:42 PT
The issues with incorrect via channel types in tickets is now fixed.

POST-MORTEM

This issue was caused by code that added a new "mobile" via channel type meant to be used on tickets created using mobile agent applications. A multi if-else statement in the code had a condition that almost always evaluated to true, causing the ticket types to be set incorrectly.

The code was reverted to return functionality back to normal.

FOR MORE INFORMATION

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