Service Incident May 4th 2016 Zendesk access issues

06:53 UTC | 23:53 PT 
We continue to work on resolving access issues affecting some of our customers.

07:25 UTC | 00:25 PT 
Issues affecting some of our customers is now resolved.


An internet transit provider experienced issues affecting Zendesk on the West Coast and Zopim in Europe. To resolve the issue we disabled the internet transit routes in both datacenters, causing customer traffic to route through our backup carriers.


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