Service Incident August 25th 2016 Help Center Ticket Request Form

14:53 UTC | 07:53 PT
We are happy to report that the issues with the new requests page has been resolved.

POST-MORTEM

A change to simplify ticket forms caused users to experience issues when creating new tickets using the Help Center ticket form. The change was reverted to resolve the issue. We have added additional testing to catch these type of issues in the future before deploying to production.

FOR MORE INFORMATION

For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.