Service Incident August 26th 2016

18:28 UTC | 11:28 PT
The issue affecting access for instances on Pods 5, 6, 9, and 13 has been resolved.

18:12 UTC | 11:12 PT
The issue affecting access for instances on Pods 5, 6, 9, and 13 has stabilized as we continue to monitor performance.

17:38 UTC | 10:38 PT
We are mitigating access issues and beginning to see improvements across Pods 5, 6, and 9.

15:49 UTC | 08:49 PT
We are seeing improvement in slowness and access issues for Pods 5, 6,and 13 but we're continuing to investigate.

POST-MORTEM

 

FOR MORE INFORMATION

For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.