Service Incident September 1st 2016 Performance issues Pods 5 6 9

07:09 UTC | 00:09 PT
Service is back to normal in pods 5/6/9. Thanks for your patience.

POST-MORTEM

An uptick in traffic caused by a DDoS attempt on one of our IPs in the East Coast datacenter caused network instability and packet loss. DDoS mitigation was put in place as a safety measure and traffic subsided organically afterwards, resolving the incident. To help prevent this in future, we will review our mitigation thresholds to ensure they are set appropriately.

FOR MORE INFORMATION

For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.